Austin Water is asking customers in southwest Austin and Lost Creek neighborhood to boil their water prior to using it for drinking or cooking, until further notice. The boil water notice is required because water pressure in portions of the water distribution system dropped below minimum standards.
“This boil water notice is currently in specific areas and is a precautionary measure to ensure the health and safety of our customers. Austin Water has not detected contaminants in the water we are providing.” said Greg Meszaros, Austin Water Director.
The affected area in southwest Austin includes neighborhoods located south of Loop 360 / SH 71 / US 290 and west of Menchaca Road / FM 1626.
Also affected are residents and businesses in the Lost Creek neighborhood off Capital of Texas Hwy / Loop 360.
Austin Water’s treatment plants are functioning normally. Even so, water use has far exceeded typical water usage and exceeded water production by 250 percent over the past 24 hours. Water pressure and water storage have significantly dropped throughout Austin Water’s service area in the past day.
The combination of burst pipes at homes or businesses, Austin Water system water main breaks, and increased customer demand from dripping faucets or storing extra water are creating extraordinary high-water demand.
To avoid additional impacts to water service, such as a citywide boil water notice, impacts to fire protection, or widespread lack of water service, Austin Water is immediately requiring mandatory conservation measures:
- Limit water use to essential needs;
- Now that temperatures are rising, turn off dripping faucets indoors and outdoors;
- Delay the use of appliances such as washing machines and dishwashers;
- Report water main breaks to Austin Water at 512-972-1000;
- If pipes at your home or business have burst, stop water waste by turning off your water at the property-owners cut-off valve. If you are unable to locate your property-owners cut-off valve or if it won’t work, then call Austin Water at 512-972-1000 for assistance with turning off your water.
“We understand that customers are facing many challenges, and we thank you in advance for your conservation efforts to help us get through this unprecedented weather event,” said Meszaros.